Solving communication for healthcare
The healthcare landscape is jam-packed with communication tools, but none of them truly target the unique problems the present themselves in the medical world. Leaptuit is a startup I've been working closely with that is aiming to promote effective communication within medical institutions. By introducing some unique, healthcare specific features we have been able to reduced clinical errors and increase customer satisfaction, which directly results in more profit.
Ensuring a certain task has resolution is incredibly important for medical professionals. If someone promises a group they will do something (such as post lab results in the example below), there needs to be 100% certainty that the ask was completed. With "Tasks", we add definition to requests by allowing a user to add in-line Tasks with an assigned due date and notification reminders. If the Task is past due, it will send a notification to the entire group reminding them that the task at hand has not yet been complete. Misses can easily be deadly mistakes in the medical field, so Tasks ensure nothing can fall through the cracks.
Sometimes it's necessary to take a conversation "offline". The problem with this is that you loose the context of the original conversation. After a few days, it's insanely easy to forget what sparked that sidebar conversation, or even what came of the sidebar. We introduced Subhuddles to allow you to have a conversation tied directly to a certain message within a post. The challenge here was making sure the user doesn't lose context of where they're at in the application. To solve this, I pulled the Subhuddle conversations into a modal-like element that still has the original conversation peeking through. This is a visual reminder that you're talking on top of an existing conversation.
Hospitals are staffed 24/7, but people change shifts constantly. Doctor Joe on Floor 2 has no idea who the pharmacy lead is right now on Floor 6. With Roles we allow users to @tag a team, such as pharmacy, in order to immediately have access to whomever is manning that department. On the surface I felt that was an impersonal communication though, so with every Role message we also include the name of the person you're communicating with at that moment within that department.
We have some killer features on the communication side, but the real money-maker for hospitals is value-based care. To put it simply, the happier the patient, the more money the hospital will make. Right now it's a moving target for managers to hit and they're not sure where their rockstars and slackers are within the organization. Using machine learning we are able to use the communication happening within Leaptuit to understand how effectively a team is communication and then tie that directly to how happy their patients are because of that communication. Pretty sweet if you ask me.